To view our cancellation and return policies Click here

To cancel or refund an order
Please fill out the form below ...

 
Fields marked with an asterisk are mandatory.

Returning a purchase
You can return a purchase within 14 days from the date you received it under the following conditions:
1. You are returning the product to us within 14 days and in the same condition you received it – as new and in its original packaging only.
2. The product has not been used.
3. The invoice for purchasing the product is attached.

4. On receiving the returned product, Jerusalem Packs will refund the payment you made for the transaction, less NIS 10 for the credit
company charge if you used a credit card to purchase the product.
5. If you did not pick up a shipment and it was returned to us, the cost of the shipping will be deducted from your refund.
6. If the transaction is canceled because of a defect on our part, you will not be charged a cancellation fee, you will be refunded the money
you paid within 14 days of the notice of cancellation, and the product will be returned at the expense of Jerusalem Packs.

 
Exchanging a product
If you want to exchange a product that you purchased for another product in the store, you must return the purchased product according to
the same conditions for a returned product above, and then you can purchase the product you are interested in.
In addition, you can physically visit our store and make the exchange on condition that the requested product is available in the store.
For any question or inquiry, you can also contact us by email:
jerusalempacks@gmail.com

To view our cancellation and return policies Click here

To cancel or refund an order
Please fill out the form below ...

 
Fields marked with an asterisk are mandatory.

Returning a purchase
You can return a purchase within 14 days from the date you received it under the following conditions:
1. You are returning the product to us within 14 days and in the same condition you received it – as new and in its original packaging only.
2. The product has not been used.
3. The invoice for purchasing the product is attached.

4. On receiving the returned product, Jerusalem Packs will refund the payment you made for the transaction, less NIS 10 for the credit
company charge if you used a credit card to purchase the product.
5. If you did not pick up a shipment and it was returned to us, the cost of the shipping will be deducted from your refund.
6. If the transaction is canceled because of a defect on our part, you will not be charged a cancellation fee, you will be refunded the money
you paid within 14 days of the notice of cancellation, and the product will be returned at the expense of Jerusalem Packs.

 
Exchanging a product
If you want to exchange a product that you purchased for another product in the store, you must return the purchased product according to
the same conditions for a returned product above, and then you can purchase the product you are interested in.
In addition, you can physically visit our store and make the exchange on condition that the requested product is available in the store.
For any question or inquiry, you can also contact us by email:
jerusalempacks@gmail.com